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"The thing that actually went wrong was not the network. It was the component that holds the balance and is the thing that the network checks if the balance is there every time a call is made," adds Fairman. "That obviously had the impact of not allowing the network to route calls. So what we did was put a bypass in on the network side of things that didn't ask the billing engine about the calls."Having stuck this sticking plaster on its network, GiffGaff was able to get service back up and running by Friday afternoon -- and has since been able to fully restore its normal network order by replacing damaged kit. Fairman reckons GiffGaff could use this same bypass workaround in a future outage scenario -- indeed, he prefers the bypass route to doubling up on that "very, very expensive" bit of network kit whose failure caused all this bother in the first place.
The bypass workaround isn't perfect though, as it would inevitably result in some loss of service for GiffGaffers while the company twiddles the knobs, But Fairman reckons it would be able to translucent co-molded case for iphone xs get the bypass in place faster next time, "That time delay would not be anywhere near as long in future though if it was to happen again," he says, Does GiffGaff do full disaster recovery testing? Not exactly, admits Fairman, "We have contingency planning and disaster recovery testing is kind of difficult to do, in as much as you do need to have that dual site resilience in place to test it, so if you haven't got that you can't test it," he says, "What we do do is load test and have contingency plans for components in the system."After Friday's watery debacle, Fairman stresses that the company is reviewing its network resilience and infrastructure, and is bringing forward planned infrastructure investments totalling millions of pounds, But isn't it fair to say GiffGaff has been able to offer cut-price mobile deals by making some compromises on the quality and resilience of its network kit?..
"Clearly when you're a start-up you're very, very small and you can't afford to do much of that -- as you grow and you get more customers on board, it's a sensible thing to do to build more resiliency in. So this year we already have a plan to invest in our infrastructure significantly -- it's millions and millions of pounds of IT investment and so that's already part of our plan, we've already brought forward some of that spend," he says. "And as a result of what happened on Friday we're going to be reviewing those plans again to see if there are other things that we can bring forward so as we grow and scale the business then our commitment and obligation to our customers also grows and we'll put plans in place to do with redundancy that are appropriate."What does Fairman say to GiffGaffers who aren't convinced by its after-the-fact network investment plans and have decided to leave GiffGaff because they just don't reckon it's up to snuff?.
"I'd say please don't go, And reassure them that we do really care about our network and the reliability of it -- and we are taking steps to make sure it doesn't happen again," he says, "It's very, very upsetting for us for this to happen and we will be making every attempt we can to make sure this doesn't happen again so hopefully they'll see that as a genuine effort on our part to make things better."In the spirit of making things better, GiffGaff has taken up some of its members' suggestion that instead of compensating them for the loss of service on Friday it will be donating £10,000 to translucent co-molded case for iphone xs a charity of their choice..
"The proliferation of smartphones and tablets around the world, as well as consumers' huge appetite for data means innovative solutions need to be explored to make using the Internet as convenient and as accessible as possible," Dan Warren, senior director of technology at the GSMA, said in a statement. "Through combining the proven capabilities of Mobile Broadband and Wi-Fi technologies, users will have the freedom to move between networks with ease."For current mobile device owners that connect to Wi-Fi hot spots, that's music to the ears. Connecting to Wi-Fi hot spots in many cases requires configuring settings, having the right device to access a particular service, and trying to determine how to finally get on the Web. The option proposed by the GSMA and WBA--which will be based on the organizations' Passpoint certification and Next Generation Hotspot technologies, respectively--uses the SIM card for automatic authentication and will "enable mobile operators to uniquely and securely identify users whether they are on a mobile or Wi-Fi network."If this all sounds familiar, it's because several organizations are trying to accomplish the same goal. The IEEE technical standards body is currently working on 802.11u and the Wi-Fi Alliance has outlined its Hotspot 2.0 initiative to define how Wi-Fi hotspots are discovered and ultimately employed by mobile devices.
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